Shipping & Discreet Packaging Policy

Thronelust LLC prepares and ships orders with privacy, accurate delivery information, and secure handling in mind.

This policy explains order processing, delivery estimates, tracking, discreet packaging, address requirements, customs charges, and delayed or missing shipments.

1. Order Processing

Most in-stock orders are processed within 1–2 business days.

Orders placed on weekends or public holidays are normally processed on the next business day.

Some specialty, oversized, or limited-stock products may require additional processing time. When additional preparation time applies, it may be stated on the product page or communicated after the order is placed.

Processing time is separate from delivery time.

2. Fulfillment Locations

Thronelust works with multiple fulfillment locations and shipping partners.

Depending on the product, inventory availability, and destination, an order may be fulfilled from:

A warehouse located in the United States
An international fulfillment location
More than one location when an order contains different products

The fulfillment location may vary and is determined by product availability and shipping requirements.

An order containing multiple products may arrive in separate packages. Separate tracking details may be provided for each shipment.

3. Estimated Delivery Times

Estimated delivery times begin after order processing is complete.

Selected U.S. Warehouse Items

Many products shipped from a U.S. warehouse are estimated to arrive within approximately 3–5 business days after processing.

Other Fulfillment Locations

Products shipped from other fulfillment locations are generally estimated to arrive within approximately 7–20 business days after processing.

Delivery estimates may vary depending on:

Product availability
Shipping destination
Carrier service
Customs processing
Weather
Public holidays
Remote delivery locations
Address accuracy
Events outside our reasonable control

Delivery dates are estimates and are not guaranteed.

The delivery estimate shown on the product page, at checkout, or in the shipping confirmation may provide more specific information for an order.

4. Discreet Packaging

Thronelust prepares orders with privacy in mind.

Whenever possible, orders are shipped using plain outer packaging without visible product names, adult item descriptions, or sensitive imagery.

The outside of the parcel may still display information required for shipping or legal purposes, including:

Carrier labels
Recipient and return addresses
Tracking numbers
Customs declarations
Package weight or dimensions
Other information required by the carrier or authorities

Packaging type, size, material, and carrier labels may vary depending on the product and fulfillment location.

5. Shipping Destinations

We currently ship to the United States and selected international destinations.

Shipping availability depends on:

Product type
Destination
Local laws and import restrictions
Carrier availability
Fulfillment location

The destinations and shipping methods available at checkout determine whether an order can be shipped to a particular address.

We may cancel and refund an order if we cannot legally or safely ship the product to the destination provided.

6. Shipping Charges

Available shipping methods and charges are displayed at checkout where applicable.

Shipping charges may depend on:

Delivery destination
Package size and weight
Product type
Fulfillment location
Carrier service
Promotional shipping offers

Any free-shipping offer applies only when the order meets the stated conditions.

7. Tracking Information

When tracking is available, tracking details are sent to the email address used at checkout.

Tracking information may take up to 24 hours to appear after the carrier receives or scans the parcel.

For orders shipped in multiple packages, separate tracking numbers may be issued.

Carrier tracking information is provided by the applicable shipping company and may occasionally be delayed or incomplete.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the following before placing an order:

Recipient name
Street address
Apartment, suite, or unit number
City
State or province
Postal code
Country
Telephone number where required

We cannot guarantee that an address can be changed after an order enters processing or fulfillment.

If an order is delayed, returned, redirected, or requires reshipment because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply.

9. Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges.

Unless these charges are specifically included at checkout:

They are determined by local authorities or carriers
They are not included in the product price or shipping charge
They are the customer’s responsibility
They may be collected before or at delivery

Customs processing may delay delivery.

Customers are responsible for confirming that products can be legally imported, purchased, possessed, and used in their destination.

10. Delayed or Missing Shipments

Carrier delays may occur even after tracking has been issued.

If tracking has not shown delivery 30 business days after the shipping confirmation date, contact us at info@thronelust.com.

Please include:

Your order number
The email address used at checkout
The shipping address
The tracking number, if available

We will review the carrier and fulfillment status.

After the review, an eligible order may receive:

Continued delivery assistance
A replacement shipment
A full refund

The available resolution depends on the tracking record, carrier investigation, product availability, and circumstances of the order.

11. Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

Check the delivery address on the order.
Check entrances, mail areas, parcel lockers, reception desks, and other safe locations.
Ask household members, neighbors, or building staff whether they accepted the parcel.
Contact the carrier for delivery details.
Contact us if the package remains missing.

A carrier investigation may be required before a replacement or refund can be considered.

12. Damaged, Incomplete, or Incorrect Deliveries

Damaged
Defective
Incomplete
Incorrect

Please include:

Your order number
The email address used at checkout
Photos or video of the parcel
The shipping label
The packaging
The affected product

Keep the parcel and packaging until the review is complete.

Available remedies are handled under our Return & Refund Policy:

https://thronelust.com/pages/return-refund-policy

13. Refused and Unclaimed Packages

If a customer refuses delivery or does not collect a package, the parcel may be returned to the fulfillment location.

Any refund or reshipment will be reviewed after the return status is confirmed.

Original shipping charges and carrier return fees may be deducted where permitted, unless the refusal resulted from a damaged, defective, or incorrect shipment.

14. Order Cancellation

Orders are processed quickly, so cancellation is not guaranteed.

Contact info@thronelust.com as soon as possible to request a cancellation.

An order generally cannot be cancelled after it has entered fulfillment or has been shipped.

15. Contact Information

For shipping or delivery questions, contact:

Thronelust LLC
1021 E Lincolnway, Ste 8653
Cheyenne, WY 82001
United States

Email: info@thronelust.com

Please include your order number and the email address used at checkout.

We normally respond within 24 hours on business days.

Last updated: June 23, 2026

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