FAQ / Help Center
✅ Thronelust – Frequently Asked Questions (FAQ)
🔒 Is my order discreetly packaged?
Yes. All orders are shipped in plain, unbranded packaging.
There is no product description, imagery, or branding on the exterior of the package.
Billing statements display Thronelust.com only, ensuring complete privacy from checkout to delivery.
🇺🇸 Do you ship within the United States?
Yes. Thronelust serves customers across the United States.
All orders placed by U.S. customers are fulfilled discreetly using trusted carriers, with privacy and security as our top priority.
🚚 Where does my order ship from?
Fulfillment locations vary by product category.
Some items are fulfilled from our U.S. warehouse, while others are fulfilled internationally through trusted fulfillment partners.
The fulfillment location is automatically determined based on the product type to ensure optimal delivery speed and discretion.
⏱ How long does shipping take?
Processing time: 1–2 business days.
Estimated delivery times:
-
U.S. fulfillment: 3–5 business days
-
International fulfillment: 7–20 business days
Delivery times may vary due to destination, customs clearance, holidays, or carrier-related delays.
💰 Will I be charged customs duties or import taxes?
International orders may be subject to customs duties or import taxes depending on local regulations.
Most small parcels ship without additional charges.
Any duties imposed are determined by local authorities and are not included in the product price or shipping cost.
🔁 Can I return or exchange my order?
Due to the intimate nature of our products, all sales are final unless the item arrives damaged or defective.
If there is an issue with your order, please contact us within 7 days of delivery, and our support team will assist you promptly and discreetly.
📦 What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number and clear photos of the issue so we can resolve it quickly and discreetly.
🔐 Is my personal information safe?
Yes. We take privacy and data security seriously.
All transactions are protected using industry-standard encryption, and customer information is never shared or sold to third parties.
📩 How can I contact customer support?
You can reach us at info@thronelust.com.
Our support team typically responds within 24–48 business hours.
All inquiries are handled discreetly and confidentially.
🌙 Who is Thronelust for?
Thronelust is designed for those who value intention, consent, trust, and private ritual.
Our products are crafted not for display, but for individuals and partners who choose discretion, quality, and informed desire.