FAQ / Help Center
FAQ / Help Center
Will my order arrive discreetly?
We use plain, discreet outer packaging whenever possible. Product names, adult item details, and sensitive descriptions are not shown on the outside of the parcel.
How long does processing take?
Most in-stock orders are prepared within 1-2 business days. Specialty or custom items may require additional preparation time.
How long does delivery take?
Many U.S. warehouse items arrive in approximately 3-5 business days after processing. Products sent from other fulfillment locations may take approximately 7-20 business days after processing. These are estimates and may be affected by carriers, customs, weather, holidays, and destination.
Will I receive tracking?
When tracking is available, it is sent to the email address used at checkout. Tracking may take up to 24 hours to update after the carrier receives the parcel.
Can I return an item?
Unopened, unused items in original condition may be eligible if you contact us within 14 days of delivery. Original packaging and hygiene seals must remain intact. Opened, worn, washed, or used intimate products cannot be returned. See the Return & Refund Policy.
What if my order arrives damaged, incomplete, or incorrect?
Contact us within 7 days of delivery with your order number, checkout email, and clear photos of the parcel, label, packaging, and affected item.
What if tracking does not show delivery?
If tracking has not shown delivery 30 business days after the shipping confirmation date, contact us. We will review the carrier status and determine whether the order is eligible for replacement or refund.
Who pays return shipping?
For an approved return, the customer normally pays return shipping unless the item is damaged, defective, incorrect, or applicable law requires otherwise.
What will appear on my bank statement?
The billing descriptor may display Thronelust, Thronelust.com, or a descriptor used by the payment processor. Exact wording varies by payment method, bank, and card issuer.
Is Thronelust for adults only?
Yes. The store and its products are intended for customers who are 18 years of age or older, or the applicable age of majority where they live.
How do I contact support?
Email info@thronelust.com. For an existing order, include the order number and checkout email. We normally respond within 24 hours on business days.
Where can I read the complete policies?
Shipping & Discreet Packaging
Returns & Refunds
Privacy Policy
Terms of Service